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FAMILY VETERINARY & PET SHOP SDN BHD (CAT N FRIEND)
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About Us

About Us

FAMILY VETERINARY & PET SHOP SDN BHD (CAT N FRIEND)

Founded in 2018, FAMILY VETERINARY & PET SHOP SDN BHD (CAT N FRIEND) began with a clear mission: to provide safe, natural pet care products and to support pet owners in caring for their beloved companions. Starting as a single shop, our dedication to quality, safety, and customer satisfaction has allowed us to grow into a network of five branches across Johor. This growth reflects our commitment to offering only the best for pets and their families.

At FAMILY VETERINARY & PET SHOP SDN BHD (CAT N FRIEND), we believe pets deserve safe, chemical-free products, and we carefully select items that contribute to a healthier lifestyle. Our team is passionate about animal welfare and dedicated to guiding pet owners in making informed choices. Our stores offer a warm and friendly environment, staffed by knowledgeable team members who share our values and love for animals.

As we continue to grow, our focus remains on delivering top-quality pet products while maintaining the personal touch and community spirit that have been at the heart of our shop since day one.

Vision &
Mission

Vision

To be the leading and most trusted pet care provider, dedicated to enhancing the health and happiness of pets through high-quality, natural products and compassionate service. We aspire to create a community where pets receive the best in safe, chemical-free care, and pet owners feel confident, supported, and informed. Our goal is to set the benchmark for excellence in pet supplies, building lasting bonds between pets, their families, and our passionate team.

Mision

At FAMILY VETERINARY & PET SHOP, our mission is to provide high-quality, safe, and natural pet products that support the well-being of pets and enhance the lives of their families. We are committed to:
  • Offering a carefully selected range of chemical-free products designed to promote the health and happiness of every pet.
  • Creating a welcoming and stress-free shopping experience for both pets and their owners.
  • Staying ahead of industry trends, continuously sourcing innovative and natural solutions to meet the needs of pet owners.
  • Building strong, lasting relationships with our customers through trust, transparency, and exceptional customer service.
  • Educating and empowering pet owners to make informed, responsible decisions about the care and health of their pets.

Our goal is to enhance the quality of life for pets and their families, fostering a community where pets thrive.

Our Core Value

Commitment to Pet Health and Happiness
We believe every pet deserves a happy, healthy life. Our products are selected to promote the well-being of pets, ensuring they live their best lives with the support they need.
Safety First
The safety of pets and their families is our top priority. We offer only safe, natural products that are free from harmful chemicals, so you can trust that your pet's health is in good hands.
Customer-Focused Excellence
At FAMILY VETERINARY & PET SHOP, we strive to exceed customer expectations. Our goal is to offer personalized service that makes every pet owner feel valued and informed, creating long-lasting relationships built on trust.
Innovative Solutions for Pet Care
We continuously seek out new, innovative products that meet the evolving needs of pets and their owners. By embracing the latest trends in pet care, we ensure your pets always have access to the best solutions.
Empowering Pet Owners
We believe that well-informed pet owners make the best decisions for their pets. That’s why we provide expert advice, educational resources, and helpful guidance to empower you to care for your pet with confidence.
Natural and Sustainable Choices
Our commitment to the environment is reflected in the natural, eco-friendly products we offer. From chemical-free pet care items to sustainable packaging, we ensure that both your pet and the planet benefit.
Quality You Can Trust
Quality is at the heart of everything we do. Each product we offer is carefully selected for its effectiveness and reliability, so you can always trust that you’re getting the best for your pet.
Community Engagement
We believe in building a strong community of pet lovers. Through partnerships with local shelters, rescue groups, and pet-friendly initiatives, we actively contribute to the well-being of pets and their families.
Integrity and Transparency
We value honesty and transparency in all our interactions. From clear product information to open communication, we ensure that every pet owner has the knowledge and confidence to make the best choices for their pets.
A Warm and Welcoming Experience
We aim to create a store environment where pets and pet owners feel at home. Our friendly, knowledgeable staff are always ready to assist with a smile, making every visit to FAMILY VETERINARY & PET SHOP SDN BHD an enjoyable and stress-free experience.

FAMILY VETERINARY & PET SHOP SDN BHD (CAT N FRIEND) offers safe, natural pet care products across Johor, Malaysia. We prioritize quality and customer satisfaction. Visit us for the best for your pets!

Language: EN | BM |
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